One loose end.
A clear next step.
An inquiry arrived. Did it become an estimate? This sample shows how a Lead Path Review turns that question into work someone can own.
This entire example is made up. It uses no client data and demonstrates the readout format, not a result we achieved.
Inquiry received.
Estimate unconfirmed.
Review boundary: one email inquiry, one reply and an estimate export. No phone, text, job or payment records supplied.
- 01 / InquiryRecorded
Sample email asks for a repair estimate.
- 02 / ResponseRecorded
Sample reply asks for job details.
- 03 / EstimateUnconfirmed
No matching record in the supplied export.
- 04 / Job + paymentUnknown
Outside the supplied records.
What the records support.
The inquiry and reply share the same email thread. The supplied estimate export has no record with that inquiry’s reference. That establishes a missing link in these records.
Sample evidence: email thread DEMO-003; estimate export DEMO-EST-01. References are illustrative.
What we cannot conclude.
The estimate could have been sent by phone, text or under another reference. The customer may still be deciding. We cannot call this a lost sale or assign an ad channel from these records.
Close the record gap first.
Ask the person who handled the inquiry to check the agreed phone, text and estimate records. Link an existing estimate, or record the next follow-up and its owner. Do this before buying another tool.
One person for each handoff.
- Your estimator
- Confirms whether an estimate exists and owns customer follow-up.
- Roman
- Confirms the business priority and the next step with you.
- Shane
- Documents the agreed record links and any missing system step.
See whether the fix holds.
For an agreed observation period, record eligible inquiries, those with a linked estimate or explicit next step, follow-up time and exceptions. Keep the same definitions before and after the change.
Starting counts, observation period and target are not supplied in this example. A record match does not prove a change caused a sale.